1. INTRODUCTION
This Privacy Policy (“Privacy Policy” or “Notice”) describes how HomeLove Movers, collects, uses, maintains, and shares (collectively, “processes”) information collected about you when you interact with us and with our services, including our website at homelovemovers.com
2. WHAT INFORMATION DO WE COLLECT AND WHY?
We collect different types of information from you, including Personal Information. “Personal Information” or “Personal Data” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal Information does not include information that is publicly available, deidentified, or aggregated. We may engage vendors to provide certain interactive features on our Site. Your use of these interactive features is voluntary, and we may retain the information that you submit through these features. For example, we may offer an interactive chat feature on the Site to assist you with your order and for other customer service purposes. When you participate in the interactive chat, either with a virtual or live agent, the contents of the chat may be captured and kept as a transcript. By using these features, you understand that our vendors may process the information obtained through the feature to provide the service on our behalf. Within the past 12 months, we collected the following categories of Personal Information about consumers. Unless otherwise indicated, the below description also reflects our current practices. Note that the Personal Information we collect about you may vary
depending on the nature of your interactions with us and may not include all of the
examples listed below. The following are examples of the types of information that may
be collected about you when you interact with us, our services, or our Site:
Category of Personal Information
Why We Collect It
Identifiers, including real name, alias, postal address, unique personal identifier, online
identifier, IP address, email address, account name, or other similar identifiers
•To provide you with, process
payment for, and manage services you request;
• To allow you to register and create an account and profile;
Commercial information, including records of personal property, products or services
purchased, obtained, or considered, or other purchasing or consuming histories or
tendencies
• To provide you with ongoing
customer support, including sending you maintenance communications to alert you to changes and updates in our Site policies, products, or services that may affect you;
• To enable you to provide us with feedback, participate in surveys, and contact us, and for us to contact you;
Personal information described in Cal. Civ. Code § 1798.80(e) (“Customer Records”), including name, signature, address, telephone number, insurance policy number, bank account number, credit card number, debit card number, or other financial information
•To administer promotions you enter, such as a contest or sweepstakes;
• To carry out our obligations and enforce our rights arising from this Privacy Policy, the Terms of Use, and any other contracts entered into between you and us, including for
billing and collection;
General personal Information that does not directly fit within one of the categories in this
chart. For example, we collect the contents of communications you send to us and other user-generated content, including comments, recommendations, reviews, ratings, or any other posts or information voluntarily submitted to such properties (“Public Activities”).
• To send you communications of interest, such as emails or text messages about HomeLove Movers and our products, services, and promotional offers;
• To deliver behavioral advertising to you on behalf of ourselves and advertisers based on your activity on the Site and on third-party sites and applications;
• To personalize your overall experience with the Site;
• To customize, measure, and improve our Site, products, services, content, and advertising;
• To protect, enforce, or defend the legal rights, privacy, safety, or property of ourselves, our employees, our agents, or others, and to comply with applicable law;
• For purposes disclosed at the time you provide your information and as otherwise set forth in this Privacy Policy; and
• For any other purpose with your consent.
Characteristics of protected classifications under California or federal law, including age
and date of birth, military or veteran status
• To provide discounts and promotions;
• For purposes disclosed at the time you provide your information and as otherwise set forth in this Privacy Policy; and
• For any other purpose with your consent.
Audio, electronic, visual, thermal, olfactory, or similar information
• To provide you with ongoing customer support;
• To protect, enforce, or defend the legal rights, privacy, safety, or property of ourselves, our
employees, our agents, or others, and to comply with applicable law;
• For purposes disclosed at the time you provide your information and as otherwise set forth in this Privacy Policy; and
• For any other purpose with your consent.
Internet or other electronic network activity information, including Internet or other similar activity, browsing history, search history, information on a consumer’s interaction with a website, application logs, device data and registration, social media account information or advertisement
• To allow you to register and create an account and profile;
• To provide you with ongoing customer support, including sending you maintenance communications to alert you to changes and updates in our Site policies, products, or services that may affect you;
Geolocation data
• To carry out our obligations and enforce our rights arising from this Privacy Policy, the Terms of Use, and any other contracts entered into between you and us;
• To send you communications of interest, such as emails or text messages about HomeLove Movers and our products, services, and promotional offers;
• To deliver behavioral advertising to you on behalf of ourselves and advertisers based on your activity on the Site and on third-party sites and applications;
• To personalize your overall experience with the Site;
• To customize, measure, and
improve our Site, products, services, content, and advertising;
• To protect, enforce, or defend the legal rights, privacy, safety, or property of ourselves, our
employees, our agents, or others, and to comply with applicable law;
• For purposes disclosed at the time you provide your information and as otherwise set forth in this Privacy Policy; and
• For any other purpose with your consent.
3. HOW DO WE COLLECT THIS INFORMATION?
We collect Personal Information directly from you, your devices or browser, vendors that assist us in providing our services and running our internal business operations, data analytics providers, advertising networks, suppliers, social media platforms and other data providers.
● We collect information from you when you directly provide it to us, such as when you: place an order for services; correspond with us through any communication channel; enter into promotions that we offer; engage with us through our social media accounts; or review us online.
● We collect information automatically about you. We use tracking tools to collect Internet or other electronic network activity information (such as site usage information). Tracking tools include browser cookies. We do this on our websites and in emails that we send to you. We collect information about users over time when you use our websites. We have third parties collect personal information this way.
● We collect information about you from third parties. We may obtain information about you from other trusted third party partners, such as franchisees, affiliate companies, analytics or marketing providers or public databases, to update or supplement information about you, such as information to validate or update your address or other demographic and lifestyle information. We also may collect Personal Information from vendors that assist us in providing our services and running our internal business operations, data analytics providers, advertising networks, suppliers, social media platforms and other data providers.
4. HOW DO WE DISCLOSE YOUR INFORMATION
We may disclose each of the categories of Personal Information identified in Section 2 to the respectively identified categories of recipients for operational, business purposes consistent with the purposes for collection or use designated, as is reasonably necessary and proportionate to achieve those purposes, or for another purpose that is compatible with the context in which the personal information was collected, including, but not limited to:
● Auditing our ads;
● Helping to ensure security and integrity of your personal information;
● Debugging, repairing, and improving functionality;
● Short-term, transient use;
● Performing services on our behalf;
● Internal research for technological development; and
● Verifying the quality and/or safety of our services.
The categories of recipients that we disclose Personal Information, include, but are not limited to:
● Franchisees. By providing your contact and other information to HomeLove Movers or through this Site, you have given your consent for HomeLove Movers to disclose your information with its franchisees and for HomeLove Movers and its franchisees to use your personal information as outlined in this Privacy Policy.
● Service Providers we use to help us operate our business or provide services on our behalf. For example, these services may include payment and billing processing, fulfillment of orders, shipping, IT and related infrastructure provision, customer service, advertising, email distribution, research and analytics, or management of sweepstakes, contests, or promotions.
● Advertising Agencies
● Internet Service Providers
● Data Analytics Providers
● Government Entities
● Operating Systems and Platforms
● Social Networks
We also may disclose Personal Information described in this Privacy Policy as follows:
● We disclose your Personal Information with our affiliates for the purposes listed in this Privacy Policy.
● Legal Matters; Safety. We may, without your consent, access, preserve, and disclose Personal Information as required by law. Additionally, we may disclose your Personal Information if we believe such action is necessary to: (i) prevent or investigate suspected fraud, violations of our Terms of Use or other policies, or activity that appears to us to be illegal or may expose us to legal liability; (ii) protect the physical safety of any person or property; (iii) protect and defend our rights and property; or (iv) prevent or address inappropriate conduct on the Site or through our communication channels.
● Sale or Transfer of Business or Assets. We reserve the right to transfer any information we have about you in the event that we sell or transfer all or a portion of our business or assets to a third party. In addition, information about our customers and registered users may also be disclosed in connection with a commercial transaction where we or any one of our businesses are seeking financing, investment, support, or funding.
● With Your Consent. We will disclose your Personal Information to others when you specifically permit us to do so.
5. USE OF COOKIES AND OTHER TECHNOLOGIES
Cookies
When you visit the Site, we and our vendors may use cookies to automatically collect data about your visit. A “cookie” is a small amount of information that a web server sends to your browser that stores information about your account, your preferences, and your use of the Site. Some cookies contain serial numbers that allow us to connect your activity with the Site with other information we store about you in your profile or as related to your interactions with the Site. Some cookies are temporary, whereas others may be configured to last longer. Cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to our web pages so that we can provide a customized experience. They also help us detect certain kinds of fraud.
Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. You can set your browser to reject cookies. To find out more about how to control cookies from your web browser, please visit here. To control flash cookies, which we may use, you can go here because flash cookies cannot be controlled through your browser settings.
Third Party Analytic Technologies and Targeted Advertising
We use third-party analytic and tracking tools to better understand how people use the Site, to improve the effectiveness of the Site and its content, and to help those parties orus serve more targeted advertising to you. Those third-party companies may use cookies, pixel tags, or other technologies to collect and store usage and device information. They might combine information they collect from your interaction with the Site with Personal Information they collect from other sources. We do not have access to, nor control over, third parties’ use of cookies or other tracking technologies.
One of the analytic and tracking tools we use is Google Analytics, which helps us understand how visitors engage with our Site. You have choices about the collection of information by third parties on our Site. For example, if you don’t want information about your visit to our Site sent to Google Analytics, you may download an Opt-out Browser Add-on by selecting a browser add-on here. Please note that the Add-on does not prevent information from being sent to HomeLove Movers.
6. YOUR INFORMATION CHOICES AND CONTROL
You may use the following mechanisms to limit the processing of certain informationcollected as described in this Privacy Policy. Depending on your place of residency, youmay have additional rights and choices about their Personal Information. Please see Section 9 for information about additional choices you may have.
6.1 Marketing Communications.
To opt out of electronic, direct mail, or telemarketing communications from HomeLove
Movers or any of the HomeLove Movers Family of Brands (collectively, “Marketing
Communications”), you may click the unsubscribe link in the footer of any email or
contact us using the information at the bottom of this Notice.
6.2 Interest-Based Advertising.
To opt out of receiving personalized or “interest-based” online sponsorship credits from
our vendors and other participating companies, visit http://www.aboutads.info/choices.
We are not responsible for opt-out processes provided by external parties. For
information about controlling the collection of cross-app data from your mobile device
for personalized or “interest-based” advertising or sponsorship credit purposes, you may
adjust the privacy and advertising settings on your device. Consult your device
manufacturer’s support materials for information about available settings
7. DATA SECURITY
We maintain reasonable administrative, technical, and physical safeguards to protect the confidentiality and security of Personal Information we collect and process. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from the Site, and you do so at your own risk.
8. HOW LONG WE KEEP YOUR PERSONAL INFORMATION
We keep the categories of Personal Information described in this Privacy Policy for as long as is necessary for the purposes described in this Policy or otherwise authorized by law. This generally means holding the information for as long as one of the following apply:
● Your Personal Information is reasonably necessary to manage our operations, to manage your relationship with us, or to satisfy another purpose for which we collected the information;
● Your Personal Information is reasonably necessary to carry out a disclosed purpose that is reasonably compatible with the context in which the Personal Information was collected;
● The information is reasonably required to protect or defend our rights or property; or
● We are otherwise required or permitted to keep your information by applicable laws or regulations.
Where information is used for more than one purpose, we will retain it until the purpose with the latest period expires. For more information about our retention policies, please contact us using the contact details below.
9. ADDITIONAL CONSUMER PRIVACY RIGHTS
A. How We Sell and Share Personal Information
Although we do not sell Personal Information in exchange for money, some of the ways in which we share personal information for targeted or cross-context behavioral advertising may be considered “sales” or “sharing” under some state privacy laws.
We have sold or shared the following categories of personal information with third parties for targeted or cross-context behavioral advertising during the last 12 months, for the purpose of providing analytics and advertising:
● Identifiers
● Customer records
● Internet or other electronic network activity information
● Commercial information
We may share each category of personal information above with the following
categories of third parties:
Affiliates. We may share personal information with the brands within our family of
companies to support our business operations. For example, an affiliate may use the
personal information to provide our business with aggregated insights.
Marketing, Advertising, or Social Media Companies. We may share personal information
to certain marketing, advertising, or social media companies for the purpose of
supporting our advertising efforts and to provide analytics services to us.
We do not have actual knowledge that we sell or share the Personal Information of
consumers under 16 years of age. You may have certain rights related to how we sell or
share Personal Information.
B. Submitting Requests Relating to Your Personal Information
Depending on your state of residency, you may have the right to submit certain requests
relating to your Personal Information as described below. To learn about which rights
are available to you and to exercise any of these rights, please submit a request
through our webform or call us at 1-888-827-1889. Please note that, if you submit a
request to know, request to delete, or request to correct, you may be asked to log into
your account or to provide 2-3 pieces of Personal Information that we will match against
our records to verify your identity. Depending on your state of residency, you may be
able to designate an authorized agent to make a request on your behalf; however, you
will still need to verify your identity directly with us before your request can be
processed. An authorized agent may submit a request on your behalf using the
webform or toll-free number listed above.
C. Your Privacy Rights
Right to Know. You may have the right to know what Personal Information we have
collected about you, which includes:
1. The categories of Personal Information we have collected about you, including
1. The categories of sources from which the Personal Information was
collected
2. Our business or commercial purposes for collecting, selling, sharing, or
disclosing Personal Information
3. The categories of recipients to which we disclose Personal Information
4. The categories of Personal Information that we sold, and for each category
identified, the categories of third parties to which we sold that particular
category of Personal Information
5. The categories of Personal Information that we disclosed for a business
purpose, and for each category identified, the categories of recipients to
which we disclosed that particular category of Personal Information
2. The specific pieces of Personal Information we have collected about you.
Right to Know Third Party Disclosures. You may have the right to know the third parties
with whom we disclose Personal Information.
Right to Delete Your Personal Information. You may have the right to request that we
delete Personal Information we collected from you, subject to certain exceptions.
Right to Correct Inaccurate Information. If you believe that Personal Information we
maintain about you is inaccurate, you may have the right to request that we correct that
information.
Right to Opt-Out of Sales and Sharing of Personal Information. You may have the right
to opt out of the sale of your Personal Information, and to request that we do not share
your Personal Information for targeted or cross-context behavioral advertising. To
opt-out, please click on “Do Not Sell/Share My Info” at the bottom of the relevant Site. If
you choose to use the Global Privacy Control (GPC) browser signal, you will only be
opted out of online sales or sharing of Personal Information, and will need to turn it on
for each browser you use.
Right to Withdraw Consent. You may have the right to withdraw a previously given
consent for processing your Sensitive Personal Information for a specific purpose.
Rights Related to Automated Decision-Making or Profiling. We do not use your
Personal Information for purposes of automated decision-making or profiling.
Right to Appeal. Sometimes we are unable to process requests relating to your
Personal Information, in which case, your request will be denied. If you have previously
submitted a privacy rights request to us that has been denied and you believe we
denied it in error, you may have the right to appeal for reconsideration of your request
using our webform or toll-free phone number.
Please note that if you make a privacy rights request, we will retain the Personal
Information submitted in connection with your request for recordkeeping purposes.
Right to Non-Discrimination for the Exercise of Your Privacy Rights. If you choose to
exercise any of your privacy rights, you also have the right not to receive discriminatory
treatment by us.
10. ADDITIONAL INFORMATION
● Children’s Privacy. The Site and HomeLove Movers services are not directed at or intended for children under 16 years of age. We do not knowingly collect Personal Information from individuals under 16 years of age. If you are under 16 years of age, you should not register or provide any Personal Information to HomeLove Movers, including on the Site. If you believe we might have any information from or about a child under 16 years old, please contact us as described in the Contact Us section below.
● Third-Party Links. To the extent links on our Site may be used to access external or third-party websites and communities, you should be aware that these external or third-party websites and communities are not controlled by us and, therefore, are not subject to this Privacy Policy. We recommend that you check the privacy policies of each such website and community to determine how your personal information will be utilized by their proprietors.
● Disputes. If you choose to visit the Site your visit and any dispute over privacy is subject to this Privacy Policy and our Terms of Use including limitations on
● HomeLove Movers maintains strict privacy policies to protect the personal information of our users obtained for text message communications. This information is never sold, rented, released, or traded to others without prior consent or legal obligation. Any sharing of information with third parties is solely for the purpose of fulfilling the organization’s obligations to the user. We guarantee that it will never be shared with third parties for marketing purposes.
● If you are receiving text messages from us and wish to stop receiving them, simply respond with either “STOP” or “UNSUBSCRIBE” to the number from which you received the message. Once we receive your message, you will no longer receive further text messages from us.
● damages, resolution of disputes, and application of the laws of the United States and the State of Georgia.
11. CHANGES TO THIS PRIVACY POLICY
We may change this Privacy Policy from time to time. The most recent version of the Privacy Policy will always be posted on the Site, with the “Effective Date” posted at the top. We may revise and update this Privacy Policy if our practices change, as technology changes, or as we add new services or features to our Site or change existing ones.
If we make any material changes to our Privacy Policy or how we handle your Personal Information, you will know because the Effective Date of the Privacy Policy will change. By accessing the Site and/or purchasing our products and services after the Effective Date, you are deemed to consent to our then-current Privacy Policy for information captured after the Effective Date of that Privacy Policy.
12. CONTACT US
If you have any questions about this Privacy Policy, please contact us by email at support@homelovemovers.com